If you have a question about BOXED BLINDS or any of our products, our FAQs may be able to help. If not, our customer service team are happy to help. Here’s how to get in touch.

  • Caring For Your Blinds
  • What's the best way to clean my blinds?

    Vertical blinds 

    Vertical blind louvres may be vacuumed using the upholstery attachment. For more intensive cleaning, selected fabrics can be cleaned by hand or in the washing machine. For full cleaning instructions, please contact our customer services team.

    Venetian blinds 

    Dust with a dry or damp cloth. Do not apply too much pressure as the slats may bend. Very dirty blinds can be washed with a mild household detergent.

    Roller blinds 

    Dust as required with a clean, dry cloth

    Wooden blinds 

    Only clean with a dry or slightly damp, lint-free cloth.

    Roman blinds 

    Vacuum using the upholstery tool. Fabrics may be dry-cleaned, apart from blackout blinds, following the recommendations on the label.

    Remove the blind from the headrail, paying attention to how the cords are threaded, and take out the rods and bottom bar. The fabric can now be dry cleaned with care.

    Pleated blinds 

    Clean using a clean, dry duster. Be careful not to damage the pleats by pressing too hard. Use a hairdryer to blow debris off the back of roof blinds and then vacuum.

    Curtains 

    All curtains can be dry-cleaned.  Due to the nature of some fabrics, a small amount of shrinkage, up to approximately 5% can be expected. To keep dry cleaning to a minimum, we would recommend they are cleaned regularly with the upholstery attachment of a vacuum cleaner. Hems and side seams should never be pressed as this will distort the curtains.

    Shutters 

    Regularly cleaning will ensure your shutters continue to look great year in, year out. It shouldn't take too long and we promise it will not be hard work. It is important you follow our advice and use the appropriate method of cleaning to protect your shutters and for the best effect.

    Only clean with a dry or slightly damp, lint-free cloth.

    Awnings 

    Gently brush off dirt and debris. For more stubborn marks, sponge with a mild detergent and rinse. Dry thoroughly before closing.

  • Our Products
  • Do you sell waterproof blinds?

    We offer a range of Teflon™ coated and PVC blinds in our Roller and Vertical blinds ranges. Our Faux Wood blinds are a great alternative to Wood Venetian blinds and they will not warp in damp conditions.

  • Do you sell blackout products?

    Yes - We have a wide selection of blackout fabrics in our Roller blinds range including designs suitable for children's bedrooms. All our Roman blinds are available with a blackout lining, as are our curtains. Pleated blinds with special coating are available to reduce the light coming into your room.

  • Are your Roman blinds lined?

    Yes they are. We offer a standard lining as well as a blackout lining.

  • What type of wood are the Wood Venetians made from?

    All of our Wood Venetians are made from high quality Basswood. This is perfect for this style of blind because of its strength and flexibility.

  • Do you sell lined curtains?

    All of our curtains are lined and there are three lining choices including standard, thermal and blackout.

  • Which type of blinds are best for my conservatory?

    Pleated blinds have been designed specifically with conservatories in mind. They can be tailored to fit the different shaped windows so often found in conservatory roofs and they are available in a range of performance fabrics that help to keep the temperature down in the summer months while retaining the heat once it starts to get cooler. For the sides consider more Pleated blinds, including those fitted into a PerfectFit frame that doesn't require drilling or screwing. The blinds become an integral part of the window, which means the window can be opened while the blind is closed - great for those really warm days.

  • My conservatory becomes quite cold during the winter. Have you got any suggestions for ways of keeping it warmer?

    Blinds can really help get rid of the chill in your conservatory. Not only do they look cosy but they have a practical advantage too. Our range of Pleated blinds includes specialist fabrics that help to retain the heat. You can fit Pleated into your roof and then choose from our full range of blinds for around the sides. Fully-lined Romans look warm and when pulled down, block out the outside world completely.

  • Do you offer devices for my home to keep blind operating cords out of the reach of children?

    Yes - on your fitting day, your advisor will take care of installing a child safety device for you, as required by law. If you have chosen standard Roman, Venetian, Wood Venetian or free-hang Pleated blinds, this will be a cleat for the controls to be wrapped around. Or if you have plumped for Roller, Vertical or deluxe Roman blinds, this will be a hook to keep the controls taut. Cordless options such as our PerfectFit, Luxury Roller and Tab Pleated blinds do not require a child safety device as they are inherently safe by design.

    We also offer free child safety devices for blinds which have already been fitted - even if you didn’t buy from Boxed Blinds. To find out more and order your free devices contact [email protected].

  • Most Popular Question
  • Do you offer devices for my home to keep blind operating cords out of the reach of children?

    Yes - on your fitting day, your advisor will take care of installing a child safety device for you, as required by law. If you have chosen standard Roman, Venetian, Wood Venetian or free-hang Pleated blinds, this will be a cleat for the controls to be wrapped around. Or if you have plumped for Roller, Vertical or deluxe Roman blinds, this will be a hook to keep the controls taut. Cordless options such as our PerfectFit, Luxury Roller, Tab Pleated, Day & Night Transition™ and Trilite blinds do not require a child safety device as they are inherently safe by design.

    We also offer free child safety devices for blinds which have already been fitted - even if you didn’t buy from Hillarys. To find out more and order your free devices visit www.makeitchildsafe.co.uk.